Help Desk
Task Summary
Shape New Resolved
2.5k
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Shape Tickets In Progress
2.5k
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Shape Tickets Due
2.5k
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Shape Tickets Resolved
2.5k
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On Time Completion Rate
98%
2.73%
Ticket Priority
Ticket Status
Pending: 32 Hold: 10 Complete: 25 Cancelled: 28
Pending Vs Solved Tickets
  • Pending:
    505
  • Solved:
    700
To Do List
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ID
Task Name Assigned To Due Date Priority Status
26531
Mobile app Development
Image Image Image Image
Feb 10, 2025 High Basic
26531
Product design
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Feb 10, 2025 Low Standard
26531
UI/UX Design
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Feb 10, 2025 Medium Premium
26531
Website ui design
Image Image Image
Feb 10, 2025 High Basic
26531
PHP Project
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Feb 10, 2025 Low Standard
Top Podcaster
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Digital Assets
UI Design
5.00
Side Project
Business
3.50
Investment
Lifestyle
2.50
Investment
Lifestyle
4.38
Investment
Lifestyle
1.00
Performance of Agents
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Agent Name ID Number Total Tickets Open Tickets Resolved Ticket Satisfaction Rate
Avatar Dianne Russell
26531 300 250 50
30%
Avatar Wade Warren
26531 300 250 50
50%
Avatar Albert Flores
26531 300 250 50
60%
Avatar Bessie Cooper
26531 300 250 50
80%
Avatar Arlene McCoy
26531 300 250 50
75%
Response Time
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454h

1 hrs : 22 mins